Latest data: Fri Jul 11 16:52:49 UTC 2025

Author: Automated

articles.json

@@ -49,19 +49,19 @@
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       "created_at": "2025-07-10T18:05:54Z",
-      "updated_at": "2025-07-10T19:52:45Z",
+      "updated_at": "2025-07-11T16:46:48Z",
       "name": "Announcing synonyms for entity detection",
       "title": "Announcing synonyms for entity detection",
       "source_locale": "en-us",
       "locale": "en-us",
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-      "edited_at": "2025-07-10T18:33:07Z",
+      "edited_at": "2025-07-11T16:46:48Z",
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-      "body": "<figure style=\"height: 44px; width: 100%;\" class=\"wysiwyg-table\"><table style=\"border-collapse: collapse; border-style: solid; border-width: 1px;\"><tbody>\n<tr style=\"height: 22px;\">\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\"><strong>Announced on</strong></td>\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\"><strong>Rollout on</strong></td>\n</tr>\n<tr style=\"height: 22px;\">\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\">July 10, 2025</td>\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\"><span style=\"color: #464646;\">July 10, 2025</span></td>\n</tr>\n</tbody></table></figure><p>We’re excited to announce the support for synonyms in our entity detection feature, a part of <a href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650\" target=\"_blank\" rel=\"noopener noreferrer\">intelligent triage</a>. This allows you to specify variants that are used to refer to the same entity value, rather than having to add all those variants as different entity values.</p><p>This announcement includes the following topics:</p><ul>\n<li><a href=\"#h_01GD3S97RDYVTAFTQ8WR9878VF\" target=\"_self\">What is changing?</a></li>\n<li><a href=\"#h_01GD3S9GD63FPDGQSEFY88M3ND\" target=\"_self\">Why is Zendesk making this change?</a></li>\n<li><a href=\"#h_01GD3S9TSPXM7M4WHYKYF4E84M\" target=\"_self\">What do I need to do?</a></li>\n</ul><h2 id=\"h_01GD3S97RDYVTAFTQ8WR9878VF\">What is changing?</h2><p>Previously, entity detection only supported the detection of entity values. With this release, admins can now define synonyms for each entity value.</p><p>This simplifies setup and enhances the accuracy of entity detection, which gives admins greater confidence to build reliable, entity-based workflows.</p><p>To use synonyms, access one of your existing entities, click one of the values, and add synonyms to it. This way, every time a synonym is mentioned in a ticket, we will consider it as a representation of the corresponding entity value. </p><h2 id=\"h_01JZTRDE48N4M0VBAZXA8367HG\">Why is Zendesk making this change?</h2><p>We’re making this change to improve entity detection by adding support for synonyms, leading to more accurate results.</p><h2 id=\"h_01JZTRE8KAR6WCAD93EYTK1HZW\">What do I need to do?</h2><p>This functionality is available for all accounts that are using entity detection, or accounts that have access to Copilot add-on. See<a href=\"Automatically%20detecting%20unique%20information%20in%20tickets\" target=\"_blank\" rel=\"noopener noreferrer\"> Automatically detecting unique information in tickets</a>.</p><p>If you have feedback or questions related to this announcement, visit our<a href=\"https://support.zendesk.com/hc/en-us/community/topics/6447052855194-Feedback-Zendesk-AI-automation\" target=\"_blank\" rel=\"noopener noreferrer\"> community forum</a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href=\"https://support.zendesk.com/hc/en-us/articles/4408843597850\" target=\"_blank\" rel=\"noopener noreferrer\">Zendesk Customer Support</a>.</p>",
+      "body": "<figure style=\"height: 44px; width: 100%;\" class=\"wysiwyg-table\"><table style=\"border-collapse: collapse; border-style: solid; border-width: 1px;\"><tbody>\n<tr style=\"height: 22px;\">\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\"><strong>Announced on</strong></td>\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\"><strong>Rollout on</strong></td>\n</tr>\n<tr style=\"height: 22px;\">\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\">July 10, 2025</td>\n<td style=\"border-style: solid; border-width: 1px; height: 22px; width: 33.3333%;\"><span style=\"color: #464646;\">July 10, 2025</span></td>\n</tr>\n</tbody></table></figure><p>We’re excited to announce the support for synonyms in our entity detection feature, a part of <a href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650\" target=\"_blank\" rel=\"noopener noreferrer\">intelligent triage</a>. This allows you to specify variants that are used to refer to the same entity value, rather than having to add all those variants as different entity values.</p><p>This announcement includes the following topics:</p><ul>\n<li><a href=\"#h_01GD3S97RDYVTAFTQ8WR9878VF\" target=\"_self\">What is changing?</a></li>\n<li><a href=\"#h_01GD3S9GD63FPDGQSEFY88M3ND\" target=\"_self\">Why is Zendesk making this change?</a></li>\n<li><a href=\"#h_01GD3S9TSPXM7M4WHYKYF4E84M\" target=\"_self\">What do I need to do?</a></li>\n</ul><h2 id=\"h_01GD3S97RDYVTAFTQ8WR9878VF\">What is changing?</h2><p>Previously, entity detection only supported the detection of entity values. With this release, admins can now define synonyms for each entity value.</p><p>This simplifies setup and enhances the accuracy of entity detection, which gives admins greater confidence to build reliable, entity-based workflows.</p><p>To use synonyms, access one of your existing entities, click one of the values, and add synonyms to it. This way, every time a synonym is mentioned in a ticket, we will consider it as a representation of the corresponding entity value. </p><h2 id=\"h_01JZTRDE48N4M0VBAZXA8367HG\">Why is Zendesk making this change?</h2><p>We’re making this change to improve entity detection by adding support for synonyms, leading to more accurate results.</p><h2 id=\"h_01JZTRE8KAR6WCAD93EYTK1HZW\">What do I need to do?</h2><p>This functionality is available for all accounts that are using entity detection, or accounts that have access to Copilot add-on. See<a href=\"Automatically%20detecting%20unique%20information%20in%20tickets\" target=\"_blank\" rel=\"noopener noreferrer\"> </a><a href=\"https://support.zendesk.com/hc/en-us/articles/6711181959194\" target=\"_blank\" rel=\"noopener noreferrer\">Automatically detecting unique information in tickets.</a></p><p>If you have feedback or questions related to this announcement, visit our<a href=\"https://support.zendesk.com/hc/en-us/community/topics/6447052855194-Feedback-Zendesk-AI-automation\" target=\"_blank\" rel=\"noopener noreferrer\"> community forum</a> where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact <a href=\"https://support.zendesk.com/hc/en-us/articles/4408843597850\" target=\"_blank\" rel=\"noopener noreferrer\">Zendesk Customer Support</a>.</p>",
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