Latest data: Mon Aug 18 22:32:01 UTC 2025

Author: Automated

articles.json

@@ -19,21 +19,21 @@
       "vote_count": 0,
       "section_id": 4405298854426,
       "created_at": "2025-08-18T20:50:54Z",
-      "updated_at": "2025-08-18T21:31:13Z",
+      "updated_at": "2025-08-18T22:30:58Z",
       "name": "Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors",
       "title": "Service Incident - August 18, 2025 - Zendesk QA - QA access issues & 5xx errors",
       "source_locale": "en-us",
       "locale": "en-us",
       "outdated": false,
       "outdated_locales": [],
-      "edited_at": "2025-08-18T21:25:53Z",
+      "edited_at": "2025-08-18T22:28:25Z",
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       "permission_group_id": 1260801242670,
       "content_tag_ids": [],
       "label_names": [
         "mt"
       ],
-      "body": "<h3 id=\"h_01JYK85Y9T0AHJER1Q121QPZR1\"><span style=\"color: #434343;\"><strong>SUMMARY</strong></span></h3><p><strong>August 18, 2025 22:25 UTC | 14:25 PT</strong></p><p>We are beginning to see improvement in the issue preventing access and causing 5xx level errors when reaching the Zendesk QA product. Please let us know if you continue to experience any issues.</p><p><strong>August 18, 2025 22:04 UTC | 14:04 PT</strong></p><p>We have confirmed an issues causing 5xx level errors and preventing access to the Zendesk QA product. Our team is investigating and we will provide further updates in the next 30 minutes.</p><p><strong>August 18, 2025 21:45 UTC | 13:44 PT</strong></p><p>We are receiving reports of access issues and 5xx level errors reaching the QA product across multiple pods. Further information will be posted shortly.</p>",
+      "body": "<h3 id=\"h_01JYK85Y9T0AHJER1Q121QPZR1\"><span style=\"color: #434343;\"><strong>SUMMARY</strong></span></h3><p><strong>August 18, 2025 23:26 UTC | 15:26 PT</strong></p><p>We have observed significant improvement from the issue preventing access and causing 5xx level errors in Zendesk QA and are moving to monitor the issue to ensure recovery. We will provide another update when we have reached full resolution.</p><p><strong>August 18, 2025 22:25 UTC | 14:25 PT</strong></p><p>We are beginning to see improvement in the issue preventing access and causing 5xx level errors when reaching the Zendesk QA product. Please let us know if you continue to experience any issues.</p><p><strong>August 18, 2025 22:04 UTC | 14:04 PT</strong></p><p>We have confirmed an issues causing 5xx level errors and preventing access to the Zendesk QA product. Our team is investigating and we will provide further updates in the next 30 minutes.</p><p><strong>August 18, 2025 21:45 UTC | 13:44 PT</strong></p><p>We are receiving reports of access issues and 5xx level errors reaching the QA product across multiple pods. Further information will be posted shortly.</p>",
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     {