Help needed very confused Device 'ws281x' is disabled due to an error: 'Failed to open. Error message: Hardware revision is not supported

[elintnl]

Hello my name is Jos and I need help from you guys.
I got the message "Device 'ws281x' is disabled due to an error: 'Failed to open. Error message: Hardware revision is not supported"
I used HyperHDR version 20, I have a pi 3A and a lightstrip from BTF-lighting sk6812 5 meters60 led rgbcw. , a 4k usb 3.0 capture card with 2130 chip.
I tested the grabber and led strip with a friend and everything is oke. In fact everything on his side works perfectly, we have the same hardware except he has a pi 2 model B.

But My LED doesn't go on,

On my PI-3A I installed , [SD-card-image-64bits-aarch64.img.xz] version 20.0 ,
What can I do?

2025-05-15T16:50:01.791Z [CORE] TTY is not attached to the log output
2025-05-15T16:50:01.835Z [MAIN] Database path: '/.hyperhdr/db/hyperhdr.db', readonlyMode = disabled
2025-05-15T16:50:01.840Z [MAIN] Starting HyperHdr - 20.0.0.0, (HEAD detached at v20.0.0.0) (awawa-dev-9e960c9/52f12b4-1711236142), built: Mar 23 2024:23:54:53
2025-05-15T16:50:01.840Z [MAIN] Set user data path to '/.hyperhdr'
2025-05-15T16:50:01.844Z [INSTANCE_CFG] Loading instance configuration
2025-05-15T16:50:01.917Z [DB] Database opened: /.hyperhdr/db/hyperhdr.db
2025-05-15T16:50:01.994Z [INSTANCE_CFG] Settings database initialized
2025-05-15T16:50:02.030Z [SOUND_GRABBER] Sound device is disabled
2025-05-15T16:50:02.131Z [JSONSERVER] (JsonServer.cpp:26) Created new instance
2025-05-15T16:50:02.142Z [JSONSERVER] Started on port 19444
2025-05-15T16:50:02.144Z [SSDP] (SSDPHandler.cpp:31) SSDPHandler is initialized
2025-05-15T16:50:02.069Z [V4L2:auto] (GrabberWrapper.cpp:55) Starting the grabber wrapper
2025-05-15T16:50:02.070Z [V4L2:AUTO] Found capture device: /dev/video15
2025-05-15T16:50:02.070Z [HYPERHDR0] Starting the instance
2025-05-15T16:50:02.070Z [INSTANCE_CFG0] Loading instance configuration
2025-05-15T16:50:02.071Z [V4L2:AUTO] Found capture device: /dev/video21
2025-05-15T16:50:02.071Z [DB] Database opened: /.hyperhdr/db/hyperhdr.db
2025-05-15T16:50:02.072Z [V4L2:AUTO] Found capture device: /dev/video14
2025-05-15T16:50:02.072Z [V4L2:AUTO] Found capture device: /dev/video22
2025-05-15T16:50:02.072Z [V4L2:AUTO] Restarting video grabber is now blocked due to reloading of the configuration
2025-05-15T16:50:02.073Z [V4L2:AUTO] Cropping image: width=0 height=0; crop: left=0 right=0 top=0 bottom=0
2025-05-15T16:50:02.073Z [V4L2:auto] (GrabberWrapper.cpp:126) CEC keycode. Start: 0, stop: 0
2025-05-15T16:50:02.073Z [V4L2:AUTO] (Grabber.cpp:273) setBrightnessContrastSaturationHue nothing changed
2025-05-15T16:50:02.073Z [V4L2:AUTO] (V4L2Grabber.cpp:125) setHdrToneMappingMode to: Disabled
2025-05-15T16:50:02.073Z [V4L2:AUTO] (Grabber.cpp:182) setFpsSoftwareDecimation to: 1
2025-05-15T16:50:02.073Z [SIGNAL_OLD] (DetectionManual.cpp:84) Signal detection area set to: 0.250000,0.250000 x 0.750000,0.750000
2025-05-15T16:50:02.073Z [SIGNAL_OLD] (DetectionManual.cpp:74) Signal threshold set to: {12, 12, 12} and frames: 200
2025-05-15T16:50:02.073Z [SIGNAL_AUTO] (DetectionAutomatic.cpp:375) Automatic signal detection -> errorTolerance: 9, modelTolerance: 90, sleepTime: 5000, wakeTime: 1000
2025-05-15T16:50:02.073Z [V4L2:AUTO] (Grabber.cpp:380) setDeviceVideoStandard preparing to restart video grabber. Old: '' new: 'auto'
2025-05-15T16:50:02.073Z [V4L2:AUTO] Delayed restart of the grabber due to change of selected device
2025-05-15T16:50:02.073Z [V4L2:AUTO] (Grabber.cpp:200) Force encoding to: NO_CHANGE (old: NO_CHANGE)
2025-05-15T16:50:02.073Z [V4L2:AUTO] setQFrameDecimation is now: disabled
2025-05-15T16:50:02.076Z [X11_SYSTEM:AUTO] Loaded X11 proxy library for screen capturing
2025-05-15T16:50:02.082Z [DAEMON] The system doesn't support the X11 system grabber
2025-05-15T16:50:02.083Z [DAEMON] The system doesn't support the framebuffer system grabber
2025-05-15T16:50:02.083Z [X11_SYSTEM:auto] (SystemWrapper.cpp:71) Closing grabber: X11_SYSTEM:auto
2025-05-15T16:50:02.083Z [FRAMEBUF_SYSTEM:auto] (SystemWrapper.cpp:71) Closing grabber: FRAMEBUF_SYSTEM:auto
2025-05-15T16:50:02.164Z [INSTANCE_CFG0] Settings database initialized
2025-05-15T16:50:02.164Z [COMPONENTCTRL0] (ComponentController.cpp:31) ComponentController is initialized. Components are ENABLED
2025-05-15T16:50:02.170Z [MUXER0] (Muxer.cpp:55) Muxer initialized
2025-05-15T16:50:02.171Z [BLACKBORDER] Set mode to: default
2025-05-15T16:50:02.171Z [COMPONENTCTRL0] Blackborder detector: enabled
2025-05-15T16:50:02.171Z [IMAGETOLED_MNG0] (ImageToLedManager.cpp:192) Set LED mapping type to advanced
2025-05-15T16:50:02.171Z [IMAGETOLED_MNG0] (ImageToLedManager.cpp:176) setSparseProcessing to 0
2025-05-15T16:50:02.171Z [IMAGETOLED_MNG0] (ImageToLedManager.cpp:103) ImageToLedManager initialized
2025-05-15T16:50:02.172Z [COLORSPACE_CALIBRATION0] classicMode: no, gammas:[1.50, 1.50, 1.50], saturation: 1.00, luminance: 1.00, backLight: [enabled, threshold: 1, colored: yes]
2025-05-15T16:50:02.172Z [LED_CALIBRATION0] (LedCalibration.cpp:101) Calibration config '0' for LED segment: [0, 259]
2025-05-15T16:50:02.177Z [HYPERHDR0] Led strip RGB order is: rgb
2025-05-15T16:50:02.178Z [SMOOTHING0] High resolution clock is NOT STEADY!
2025-05-15T16:50:02.178Z [SMOOTHING0] Clearing queued colors before: enabling
2025-05-15T16:50:02.178Z [SMOOTHING0] Smoothing queue is cleared
2025-05-15T16:50:02.178Z [COMPONENTCTRL0] Smoothing: enabled
2025-05-15T16:50:02.178Z [SMOOTHING0] Creating config (0) => type: Alternative, dirMode: false, pause: false, settlingTime: 150ms, interval: 20ms (50Hz), antiFlickTres: 32, antiFlickStep: 2, antiFlickTime: 250
2025-05-15T16:50:02.178Z [SMOOTHING0] Clearing queued colors before: enabling. Smoothing configuration changed: restarting timer.
2025-05-15T16:50:02.178Z [SMOOTHING0] Smoothing queue is cleared
2025-05-15T16:50:02.178Z [SMOOTHING0] Selecting config (0) => type: Alternative, directMode: false, pause: false, settlingTime: 150ms, interval: 20ms (50Hz), antiFlickTres: 32, antiFlickStep: 2, antiFlickTime: 250
2025-05-15T16:50:02.178Z [SMOOTHING0] Selecting config (0) => type: Alternative, directMode: false, pause: false, settlingTime: 150ms, interval: 20ms (50Hz), antiFlickTres: 32, antiFlickStep: 2, antiFlickTime: 250
2025-05-15T16:50:02.179Z [LEDDEVICE0_WS281X] Start LedDevice 'ws281x'.
2025-05-15T16:50:02.179Z [LEDDEVICE0_WS281X] (LedDevice.cpp:337) deviceConfig: [{"colorOrder":"rgb","currentLedCount":260,"dma":5,"gpio":18,"invert":false,"leds":260,"pwmchannel":0,"refreshTime":20,"rgbw":true,"smoothingRefreshTime":20,"type":"ws281x","whiteAlgorithm":"subtract_minimum"}]
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] Ignoring user LED refresh rate. Forcing smoothing refresh rate = 50.00 Hz
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDevice.cpp:423) Refresh rate = 50.00 Hz
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDevice.cpp:373) Device is not ready to start a timer
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDevice.cpp:433) Refresh interval updated to 20ms
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:66) ws281x selected dma : 5
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:67) ws281x selected channel : 0
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:68) ws281x total channels : 2
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:69) ws281x strip type : 403181568
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] The refresh timer is enabled ('Refresh time' > 0) and may limit the performance of the LED driver. Ignore this error if you set it on purpose for some reason (but you almost never need it).
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDevice.cpp:247) Enable the device
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] Device 'ws281x' is disabled due to an error: 'Failed to open. Error message: Hardware revision is not supported'
2025-05-15T16:50:02.180Z [LEDDEVICE0_WS281X] (LedDevice.cpp:373) Device is not ready to start a timer
2025-05-15T16:50:02.181Z [HYPER_MANAGER] HyperHDR instance 'First LED instance' has been started
2025-05-15T16:50:02.181Z [HYPERHDR0] The instance is running
2025-05-15T16:50:02.181Z [MUXER0] Register new input 'System/VIDEOGRABBER' with priority 240 as inactive
2025-05-15T16:50:02.181Z [COMPONENTCTRL0] Video capture device: enabled
2025-05-15T16:50:02.181Z [V4L2:AUTO] Multithreading for V4L2 is enabled. Available thread's count 3
2025-05-15T16:50:02.181Z [V4L2:AUTO] Found capture device: /dev/video15
2025-05-15T16:50:02.182Z [V4L2:AUTO] Found capture device: /dev/video21
2025-05-15T16:50:02.183Z [WEBSERVER] Initialize Webserver
2025-05-15T16:50:02.183Z [FLATBUFSERVER] Started on port 19400
2025-05-15T16:50:02.183Z [V4L2:AUTO] Found capture device: /dev/video14
2025-05-15T16:50:02.183Z [V4L2:AUTO] Found capture device: /dev/video22
2025-05-15T16:50:02.183Z [FLATBUFSERVER] Started local domain socket server: 'hyperhdr-domain'
2025-05-15T16:50:02.184Z [V4L2:AUTO] (V4L2Grabber.cpp:193) Forcing auto discovery device
2025-05-15T16:50:02.184Z [V4L2:AUTO] Could not find any capture device
2025-05-15T16:50:02.184Z [NETFORWARDER] Forwarder has changed state to disabled
2025-05-15T16:50:02.339Z [WEBSERVER] Apply Webserver settings
2025-05-15T16:50:02.339Z [WEBSERVER] Set document root to: :/www
2025-05-15T16:50:02.339Z [WEBSERVER] Started: 'HyperHDR WebServer (HTTP)' on port: 8090
2025-05-15T16:50:02.339Z [SSDP] (SSDPHandler.cpp:93) The local address is empty
2025-05-15T16:50:02.339Z [WEBSERVER] Initialize Webserver
2025-05-15T16:50:02.340Z [WEBSERVER] Apply Webserver settings
2025-05-15T16:50:02.340Z [WEBSERVER] Set document root to: :/www
2025-05-15T16:50:02.368Z [WEBSERVER] Setup SSL certificate
2025-05-15T16:50:02.368Z [WEBSERVER] Setup private SSL key
2025-05-15T16:50:02.368Z [WEBSERVER] Started: 'HyperHDR WebServer (HTTPS)' on port: 8092
2025-05-15T16:50:02.368Z [SSDP] (SSDPHandler.cpp:42) SSDPHandler is initializing
2025-05-15T16:50:02.369Z [SSDP] Could not obtain the local address. Retry later (1/10)
2025-05-15T16:50:02.369Z [SSDP] (SSDPServer.cpp:95) Initialize the SSDP server
2025-05-15T16:50:02.369Z [SSDP] (SSDPHandler.cpp:93) The local address is empty
2025-05-15T16:50:02.433Z [MUXER0] Set visible priority to 255
2025-05-15T16:50:02.433Z [HYPERHDR0] New priority[255], previous [255]
2025-05-15T16:50:02.433Z [HYPERHDR0] No source left -> switch LED-Device off
2025-05-15T16:50:02.433Z [SMOOTHING0] Clearing queued colors before: disabling
2025-05-15T16:50:02.433Z [SMOOTHING0] Smoothing queue is cleared
2025-05-15T16:50:02.433Z [LEDDEVICE0_WS281X] (LedDevice.cpp:297) Disable the device
2025-05-15T16:50:02.433Z [COLORSPACE_CALIBRATION0] (ColorSpaceCalibration.cpp:225) setBackLightEnabled: 0
2025-05-15T16:50:03.842Z [SERVICE_mDNS] Failed to open any client sockets
2025-05-15T16:50:18.729Z [SERVICE_mDNS] Starting the network discovery thread
2025-05-16T08:50:14.259Z [SSDP] (SSDPHandler.cpp:42) SSDPHandler is initializing
2025-05-16T08:50:14.260Z [SSDP] (SSDPHandler.cpp:183) The local address is: 192.168.178.51
2025-05-16T08:50:14.260Z [SSDP] (SSDPServer.cpp:95) Initialize the SSDP server
2025-05-16T08:50:14.260Z [WEBSERVER] (StaticFileServing.cpp:68) SSDP description is set up
2025-05-16T08:50:14.260Z [SSDP] Starting the SSDP server
2025-05-16T08:51:01.084Z [WEBSOCKET] (WebSocketClient.cpp:39) New connection from ::ffff:192.168.178.205
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] (LedDevice.cpp:286) Stop device
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] (LedDevice.cpp:297) Disable the device
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] Stopped LedDevice 'ws281x'
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] (LedDevice.cpp:286) Stop device
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] (LedDevice.cpp:297) Disable the device
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] Stopped LedDevice 'ws281x'
2025-05-16T08:52:21.857Z [LEDDEVICE0_WS281X] Start LedDevice 'ws281x'.
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDevice.cpp:337) deviceConfig: [{"colorOrder":"rgb","currentLedCount":260,"dma":10,"gpio":18,"hardwareLedCount":null,"invert":false,"leds":260,"pwmchannel":0,"refreshTime":20,"rgbw":true,"smoothingRefreshTime":20,"type":"ws281x","whiteAlgorithm":"subtract_minimum"}]
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] Ignoring user LED refresh rate. Forcing smoothing refresh rate = 50.00 Hz
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDevice.cpp:423) Refresh rate = 50.00 Hz
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDevice.cpp:373) Device is not ready to start a timer
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDevice.cpp:433) Refresh interval updated to 20ms
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:66) ws281x selected dma : 10
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:67) ws281x selected channel : 0
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:68) ws281x total channels : 2
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:69) ws281x strip type : 403181568
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] The refresh timer is enabled ('Refresh time' > 0) and may limit the performance of the LED driver. Ignore this error if you set it on purpose for some reason (but you almost never need it).
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDevice.cpp:247) Enable the device
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] Device 'ws281x' is disabled due to an error: 'Failed to open. Error message: Hardware revision is not supported'
2025-05-16T08:52:21.858Z [LEDDEVICE0_WS281X] (LedDevice.cpp:373) Device is not ready to start a timer
2025-05-16T08:53:01.291Z [WEBSOCKET] (HyperAPI.cpp:957) log streaming activated for client ::ffff:192.168.178.205
2025-05-16T08:54:38.669Z [WEBSOCKET] (HyperAPI.cpp:966) log streaming deactivated for client ::ffff:192.168.178.205
2025-05-16T08:54:56.792Z [LEDDEVICE0_WS281X] (LedDevice.cpp:286) Stop device
2025-05-16T08:54:56.792Z [LEDDEVICE0_WS281X] (LedDevice.cpp:297) Disable the device
2025-05-16T08:54:56.792Z [LEDDEVICE0_WS281X] Stopped LedDevice 'ws281x'
2025-05-16T08:54:56.792Z [LEDDEVICE0_WS281X] Start LedDevice 'ws281x'.
2025-05-16T08:54:56.792Z [LEDDEVICE0_WS281X] (LedDevice.cpp:337) deviceConfig: [{"colorOrder":"rgb","currentLedCount":260,"dma":5,"gpio":18,"hardwareLedCount":null,"invert":false,"leds":260,"pwmchannel":0,"refreshTime":20,"rgbw":true,"smoothingRefreshTime":20,"type":"ws281x","whiteAlgorithm":"subtract_minimum"}]
2025-05-16T08:54:56.792Z [LEDDEVICE0_WS281X] Ignoring user LED refresh rate. Forcing smoothing refresh rate = 50.00 Hz
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDevice.cpp:423) Refresh rate = 50.00 Hz
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDevice.cpp:373) Device is not ready to start a timer
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDevice.cpp:433) Refresh interval updated to 20ms
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:66) ws281x selected dma : 5
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:67) ws281x selected channel : 0
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:68) ws281x total channels : 2
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDeviceWS281x.cpp:69) ws281x strip type : 403181568
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] The refresh timer is enabled ('Refresh time' > 0) and may limit the performance of the LED driver. Ignore this error if you set it on purpose for some reason (but you almost never need it).
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDevice.cpp:247) Enable the device
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] Device 'ws281x' is disabled due to an error: 'Failed to open. Error message: Hardware revision is not supported'
2025-05-16T08:54:56.793Z [LEDDEVICE0_WS281X] (LedDevice.cpp:373) Device is not ready to start a timer
2025-05-16T08:57:10.068Z [WEBSOCKET] (WebSocketClient.cpp:188) send close: 1000
2025-05-16T09:07:05.520Z [WEBSOCKET] (WebSocketClient.cpp:39) New connection from ::ffff:192.168.178.108
2025-05-16T09:07:14.430Z [WEBSOCKET] (HyperAPI.cpp:957) log streaming activated for client ::ffff:192.168.178.108

[elintnl]

remove version 20.0.0.0 ,reboot PI, and then install to version 21.0.0.0 seems the LED strip is working but HyperHDR service does'nt start automatic , I have to set always :
sudo systemctl start hyperhdr@pi.service to see the web-gui
Is there a solution for that?

[awawa-dev]

Hi
please look into FAQ https://github.com/awawa-dev/HyperHDR/wiki/FAQ and #320. This driver is NOT officially supported in HyperHDR and is intended only for advanced users because of many issues you can encounter during the setup and doesnt work at all on RPi5. I dont know how you ended in this but PWM requires root user anyway. I propose to start from scratch: install latest HyperHDR SD image v21 using RPi official flasher (do not create your own user) and then switch from pi to the root user and restart RPi as it's described in the link from the FAQ.

[awawa-dev]

*V21 of course

[elintnl]

Thanks