Update README.md

Author: drona-gyawali

README.md

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 # Supportix: AI‑Integrated Scalable Customer Support System
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 > **Note**: This project is currently in development. Core infrastructure and several backend features are implemented, but some modules and integrations may be incomplete or under active development.
 
 Supportix is a high-performance, AI-enabled support ticket platform combining a Django/DRF backend with a modern React frontend. It automates ticket distribution, forecasts load, and dynamically merges teams to optimize resource use.