Customer Portal: Expired purchase access email returns error instead of redirecting to portal #6498
Description
Description
When customers receive an email from Polar with a link to access their purchase, if they open the link after a long time (when the token has expired), they encounter a "something went wrong" error state. This creates friction for users who expect to access their purchase easily. Instead of a 404 or error page, expired sessions could redirect customers to the customer portal URL, allowing them to login and access their purchases seamlessly via the same email.
This issue was reported multiple times over of the end-customers for one of our merchants who had a really good sales recently.
Current Behavior
- Customer receives purchase access email.
- If the email link is opened after token/session expiration, the user sees a generic error or 404 page.
- No clear path to access their purchase after expiration.
Expected Behavior
- If the token/session in the email link is expired, redirect the customer to the portal login page.
- User should be able to authenticate and access their purchase without confusion.
- Avoid generic error states that create friction.
Screenshots
