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| 1 | +title: "🆘 Help & Support" |
| 2 | +body: |
| 3 | + - type: markdown |
| 4 | + attributes: |
| 5 | + value: | |
| 6 | + 🤝 **Need help with your KM271-WiFi?** |
| 7 | + |
| 8 | + This template helps you provide the information needed for the community to assist you effectively. |
| 9 | + |
| 10 | + **Community Guidelines:** |
| 11 | + - Be patient - volunteers help in their free time |
| 12 | + - Provide clear information to get better help |
| 13 | + - Search existing discussions first |
| 14 | + - Consider contributing back once your issue is resolved |
| 15 | +
|
| 16 | + - type: textarea |
| 17 | + id: help_needed |
| 18 | + attributes: |
| 19 | + label: "🎯 What Do You Need Help With?" |
| 20 | + description: "Clear description of what you're trying to achieve or the problem you're facing" |
| 21 | + placeholder: "Describe your issue or what you're trying to accomplish" |
| 22 | + validations: |
| 23 | + required: true |
| 24 | + |
| 25 | + - type: checkboxes |
| 26 | + id: help_category |
| 27 | + attributes: |
| 28 | + label: "📋 Help Category" |
| 29 | + description: "Select the primary area where you need assistance" |
| 30 | + options: |
| 31 | + - label: "🔧 Hardware Assembly" |
| 32 | + - label: "⚡ Electrical Issues" |
| 33 | + - label: "💻 Software Configuration" |
| 34 | + - label: "🏠 Heating System Integration" |
| 35 | + - label: "🔌 ESPHome Setup" |
| 36 | + - label: "📱 Home Assistant Integration" |
| 37 | + - label: "🌐 Network/WiFi Issues" |
| 38 | + - label: "🛠️ Troubleshooting" |
| 39 | + |
| 40 | + - type: input |
| 41 | + id: hardware_version |
| 42 | + attributes: |
| 43 | + label: "🏷️ Hardware Version" |
| 44 | + description: "Which version of KM271-WiFi are you using?" |
| 45 | + placeholder: "e.g., KM271-WiFi v0.1.0" |
| 46 | + validations: |
| 47 | + required: true |
| 48 | + |
| 49 | + - type: input |
| 50 | + id: buderus_controller |
| 51 | + attributes: |
| 52 | + label: "🏠 Buderus Controller" |
| 53 | + description: "What Buderus controller are you connecting to?" |
| 54 | + placeholder: "e.g., Logamatic 2107M" |
| 55 | + validations: |
| 56 | + required: true |
| 57 | + |
| 58 | + - type: input |
| 59 | + id: esphome_version |
| 60 | + attributes: |
| 61 | + label: "💻 ESPHome Version" |
| 62 | + description: "Which ESPHome version are you using?" |
| 63 | + placeholder: "e.g., 2024.7.3" |
| 64 | + |
| 65 | + - type: input |
| 66 | + id: ha_version |
| 67 | + attributes: |
| 68 | + label: "📱 Home Assistant Version (if applicable)" |
| 69 | + description: "Which Home Assistant version are you using?" |
| 70 | + placeholder: "e.g., 2024.7.4" |
| 71 | + |
| 72 | + - type: textarea |
| 73 | + id: current_situation |
| 74 | + attributes: |
| 75 | + label: "🔍 Current Situation" |
| 76 | + description: "Describe your current setup and what's working/not working" |
| 77 | + placeholder: "Explain what you have set up so far and where you're encountering problems" |
| 78 | + validations: |
| 79 | + required: true |
| 80 | + |
| 81 | + - type: textarea |
| 82 | + id: specific_problem |
| 83 | + attributes: |
| 84 | + label: "❗ Specific Problem" |
| 85 | + description: "What exactly isn't working?" |
| 86 | + placeholder: "Be as specific as possible about the issue you're experiencing" |
| 87 | + validations: |
| 88 | + required: true |
| 89 | + |
| 90 | + - type: checkboxes |
| 91 | + id: steps_tried |
| 92 | + attributes: |
| 93 | + label: "🔄 Steps Already Tried" |
| 94 | + description: "What have you already attempted?" |
| 95 | + options: |
| 96 | + - label: "Checked documentation" |
| 97 | + - label: "Verified wiring/connections" |
| 98 | + - label: "Checked power supply" |
| 99 | + - label: "Reviewed logs/error messages" |
| 100 | + - label: "Searched existing issues/discussions" |
| 101 | + - label: "Restarted/power cycled the device" |
| 102 | + - label: "Tried different network settings" |
| 103 | + |
| 104 | + - type: textarea |
| 105 | + id: other_steps |
| 106 | + attributes: |
| 107 | + label: "Other steps tried" |
| 108 | + description: "Describe any other troubleshooting steps you've attempted" |
| 109 | + placeholder: "List any other solutions you've tried that aren't mentioned above" |
| 110 | + |
| 111 | + - type: textarea |
| 112 | + id: error_messages |
| 113 | + attributes: |
| 114 | + label: "📊 Error Messages/Logs" |
| 115 | + description: "Include any error messages, log files, or diagnostic information" |
| 116 | + placeholder: "Paste error messages, ESPHome logs, or other diagnostic output here" |
| 117 | + render: text |
| 118 | + |
| 119 | + - type: textarea |
| 120 | + id: expected_behavior |
| 121 | + attributes: |
| 122 | + label: "🎯 Expected Behavior" |
| 123 | + description: "What should happen instead?" |
| 124 | + placeholder: "Describe what you expect to happen when everything is working correctly" |
| 125 | + |
| 126 | + - type: dropdown |
| 127 | + id: urgency |
| 128 | + attributes: |
| 129 | + label: "⏰ Urgency" |
| 130 | + description: "How urgent is this issue?" |
| 131 | + options: |
| 132 | + - "Not urgent - when you have time" |
| 133 | + - "Moderately urgent - within a few days" |
| 134 | + - "Urgent - heating system not working" |
| 135 | + - "Emergency - no heat in winter!" |
| 136 | + validations: |
| 137 | + required: true |
| 138 | + |
| 139 | + - type: textarea |
| 140 | + id: photos_description |
| 141 | + attributes: |
| 142 | + label: "📷 Photos/Screenshots" |
| 143 | + description: "Visual information often helps diagnose issues (attach files below)" |
| 144 | + placeholder: "Describe what photos or screenshots you're sharing: wiring, error screens, device setup, etc." |
| 145 | + |
| 146 | + - type: textarea |
| 147 | + id: additional_context |
| 148 | + attributes: |
| 149 | + label: "💡 Additional Context" |
| 150 | + description: "Any other relevant information" |
| 151 | + placeholder: "Include any other details that might help diagnose the issue: recent changes, environmental factors, related problems, etc." |
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